Privacy Policy

1. Introduction

Welcome to Pitchwolf ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cricket bowling analysis platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (cricket role, experience level, preferences)
• Payment information (processed securely through Stripe)
• Video uploads for bowling analysis
• Communications with our support team

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location (for pricing and analytics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and improve our bowling analysis services
• Process your transactions and manage your account
• Send you updates, tips, and promotional content (with your consent)
• Analyze usage patterns to improve our platform
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Video Data & Analysis

Your bowling videos are processed using AI technology to provide biomechanical analysis. We:

• Store videos securely and only for the purpose of providing analysis
• Do not share your videos with third parties without consent
• May use anonymized data to improve our AI models
• Allow you to delete your videos at any time

5. Data Sharing

We may share your information with:

• Service providers: Stripe (payments), Supabase (database), Vercel (hosting), AWS (video processing)
• Analytics partners: Google Analytics, Microsoft Clarity (anonymized usage data)
• Coaches: If you're a bowler managed by a coach, they can view your analysis data
• Legal requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Regular security audits
• Access controls and authentication

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13. If you are under 18, you should use our services only with parental or guardian supervision.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: privacy@pitchwolf.ai